Frequently Asked Questions
Everything you need to know about LUXE SKIN.
We offer free shipping on all orders over $100. For orders under $100, a flat rate of $8 applies. Orders are processed within 1–2 business days and delivered within 5–7 business days via standard shipping. Expedited options are available at checkout.
We offer 30-day free returns on all unused products. Simply contact our support team to initiate the return, and we'll provide a prepaid shipping label. Refunds are processed within 5–7 business days after we receive the returned item.
Absolutely. All LUXE SKIN products are 100% vegan and cruelty-free. We are proudly Leaping Bunny certified, meaning no animal testing is conducted at any stage of product development, and we never use animal-derived ingredients.
We recommend taking our Skin Quiz to receive a personalized skincare regimen tailored to your skin type, concerns, and goals. Not sure? Every order comes with a 60-day satisfaction guarantee so you can try with confidence.
Yes, we ship to over 30 countries worldwide. International shipping rates are calculated at checkout based on your location and order weight. Please note that duties and taxes may apply and are calculated at checkout.
With daily use, our serums typically last 2–3 months, moisturizers last 2–3 months, and cleansers last 3–4 months. Usage frequency and amount may vary based on your personal routine.
You can change or cancel your order within 1 hour of placing it. After that, the order enters processing and cannot be modified. Please contact our customer service team as soon as possible if you need assistance.
Yes! Every order includes 2 complimentary samples of your choice. You can select your samples at checkout from our current sample selection. It's our way of helping you discover your next favorite product.